Technical Support Specialist

Job Listing No: 9740000

Technical Support Specialist

Kuala Lumpur –  Client Background: MNC Industry: IT Location: Menara Weld Headcount: 1 Tenure: Permanent Remuneration: Basic salary + Performance bonus Responsibilities: The Technical Support Specialist is responsible for providing support to local and regional clients on technical and product specific issues via telephone and E-mail. Has the knowledge and experience to resolve client problems and to complete projects as an individual contributor and as a team. May provide remote technical and application support to customers, by phone and/or remote system access. Must maintain strong knowledge of product specialty and product as well as ancillary products. Understands related issues presented by clients and can correlate issues quickly to products. Resolves unique or complex inquiries by researching technical publications, product guides and by working independently on common inquiries. Assists in testing products prior to product releases. Writes process/guidelines for new prob… – Permanent – Full-time

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