Technical Support Consultant L1 Thai
Emerio Technologies Pvt Ltd. – Malaysia – Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly. Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools. Use appropriate troubleshooting techniques by using the relevant FAQ s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises. Responsible to meet customer SLAs agreed in place. Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer’s complete satisfaction. Remain up-to- date of the project in scope and also on current industry standard process and technologies. Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management. Advise/educate customers within procedural guidelines to ensur… – Permanent – Full-timeApply for this job.