Petaling Jaya, Selangor, Malaysia
Resource Entity Sdn Bhd
- Malaysian Citizen
- Chinese Speaker only
- Candidate must possess at least Diploma and Bachelor’s Degree in any field, encourage to apply.
- Good command of English, Bahasa Malaysia & Mandarin.
- At least two (2) years’ experience as Team Leader in customer call center/telesales/telemarketing experience.
- Team Oriented & Team Development.
- Experience of team leadership/management.
- Strong communication skills.
- Time management/planning.
- Self-motivated with the capacity and desire to motivate others.
- Proficient in Microsoft Office, Database and other computer applications.
- To build teams with the right mix of talent.
- To cultivate learning & growth, provide all time support to team members to deliver great customer experience.
- Provide team with clear vision.
- Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
- Supervises the daily activities of a team.
- Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met.
- Delivering KPI targets.
- Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
Skills and Specifications:
- Excellent Communication Skills, Presentation Skills, and Customer Service Skills.
- Good Motivational Skills, Knowledge about Human Psychology.
- Have excellent problem solving, decision making and research skills.
- Strong oral and written communication skills.
- Ability to work in a fast paced, ever changing environment.