Team Leader

Job Listing No: 9740000

Team Leader

Petaling Jaya, Selangor, Malaysia
Resource Entity Sdn Bhd

Requirements:

  • Malaysian Citizen
  • Chinese Speaker only
  • Candidate must possess at least Diploma and Bachelor’s Degree in any field, encourage to apply.
  • Good command of English, Bahasa Malaysia & Mandarin.
  • At least two (2) years’ experience as Team Leader in customer call center/telesales/telemarketing experience.
  • Team Oriented & Team Development.
  • Experience of team leadership/management.
  • Strong communication skills.
  • Time management/planning.
  • Self-motivated with the capacity and desire to motivate others.
  • Proficient in Microsoft Office, Database and other computer applications.

Job Responsibilities:

  • To build teams with the right mix of talent.
  • To cultivate learning & growth, provide all time support to team members to deliver great customer experience.
  • Provide team with clear vision.
  • Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
  • Supervises the daily activities of a team.
  • Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met.
  • Delivering KPI targets.
  • Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.

Skills and Specifications:

  • Excellent Communication Skills, Presentation Skills, and Customer Service Skills.
  • Good Motivational Skills, Knowledge about Human Psychology.
  • Have excellent problem solving, decision making and research skills.
  • Strong oral and written communication skills.
  • Ability to work in a fast paced, ever changing environment.
Apply for this job.




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