Support Analyst

Job Listing No: 9740000

Support Analyst

Kuala Lumpur – About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Ensure end-to-end root cause analysis and trend reporting for production issues is carried out and meets business and technology requirements To ensure systems supported meeting SLAs and to improve on support performance by focusing on preventive measures. Provide production support and coach the Junior … – Permanent – Full-time

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