Subject Matter Expert (Mandarin Speaker) – Johor

Job Listing No: 9740000

Subject Matter Expert (Mandarin Speaker) – Johor

Aegis BPO Malaysia Sdn Bhd – Nusajaya, Johor – Job Responsibility To assist Team Leader To coach all agents To monitor agent performance To undertake daily management activities of a team of inbound agents Supervise, train, coach & motivate the team to achieve KPI To constantly monitor & manage performance of the individuals & team To initiate changes to manage adherence to work schedule, standard operation procedure To contribute overall quality i.e. coaching, transaction monitoring, process improvements, etc To prepare month end & ad hoc reports as & when required Most importantly to manage client’s expectations & ensure daily deliverables are met Job Requirements To be able to supervise, train, coach & motivate the team Good interpersonal skills & good communication skills in English, BM & Chinese Attractive basic salary with over riding commission Required skill(s): Advanced excel skill, Advance power point skill Must be energetic, positive minded and good team player Applicants should be Malaysian citize… – Permanent – Full-time

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