Specialist, Procurement Support Operation – Service Desk

Job Listing No: 9740000

Specialist, Procurement Support Operation – Service Desk

AIA Careers – Cyberjaya, Selangor – Job Summary Operate the Service Desk which includes receiving and replying general inquiries concerning ARIBA and Concur support – Level 1 Enquiries Perform reporting and consolidate statistics on Service Desk activities as and when required Job Descriptions Support Service Desk enquiries for SAP ARIBA and CONCUR system which focused on Level 1 support enquiries. Also include administration and P2P business processes knowledge Build process improvement which includes KPI measurements and support monitoring Support reporting and statistics requirement for monthly / quarterly engagement meetings with business units Assist Team Lead/ Manager on orientation and training of general support procedures for new team members. Prepare weekly report with status for Team Lead / Manager review Act as the contact point for end users for other Procurement Support Operations standard requests For end user queries related to system errors or any unresolved queries, raise a PIR / PCR to Le… – Permanent – Full-time

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