Service Desk Analyst- Mandarin Speaker

Job Listing No: 9740000

Service Desk Analyst- Mandarin Speaker

Malaysia – Service Desk Analyst- Mandarin Speaker [Description] Job Description Provide level 1 & level 2 support to end users via telephone calls and incident tickets. Configure, install & troubleshoot hardware and software with minimal guidance. Monitor control systems and take prescribed actions (incident trending with recognition of symptoms and analysis of console logs and displays to diagnose problematic thresholds toward application of preventative measures). Contribute in the planning, design, development and effectuation of improvements with focus on simplification and optimization of processes. Meet with clients, peers and decision makers to define business requirements and systems goals, and identify and resolve business systems issues. Prioritize and perform routine tasks (Extensive support contact to internal users of all levels of the organization with focus on complex issues). Measure and report on services rendered, solutions delivered and problems resolved (tracking and r… – Permanent – Full-time

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