Senior Customer Service Representative – Thai Speaking

Job Listing No: 9740000

Senior Customer Service Representative – Thai Speaking

Lloyds Register – Kuala Lumpur – Job ID:23742 Location:Kuala Lumpur : Naza Tower : Plat (LR_L000213) Position Category:Customer Service Department:MY760002 : KTS-ENERGY – INSPECTION (MY760002) Position Type:Employee Regular EducationRequired:See Job Description Experience Required:See Job Description Relocation Provided:No – Local Salary Only Key Responsibilities: External Focus: Be the first point of contact for client’s request for services and process these requests (from price request till after sales). Ask questions to understand the client needs, issues and expectations, explain the service offering ensuring that any leads that require sales team involvement are forwarded to the relevant team members Generate and follow-up on standard client quotes, purchase orders and contracts, liaising where necessary with operations, sales and marketing and group services to clarify information and resolve any potential issues Deal with queries and build relationships with internal/external clients taking perso… – Permanent – Full-time

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