Sam Service Delivery Manager, System & Cloud

Job Listing No: 9740000

Sam Service Delivery Manager, System & Cloud

Kuala Lumpur – The IT&S Infrastructure and Integration Services (I&IS) organization is accountable for integration of discrete services into an end-to-end service management model executed from 1st Level Support through to site level delivery of global and local services to deliver value to the BP business. To ensure the operational integrity & performance of Infrastructure Services covering: Networks, Platforms and Workplace. The I&IS responsibilities include the following activities: Establish the relationship between Business Services and IT Services Definition and governance of the E2E process model and supporting tooling. Execution of all Service Integration responsibilities Drive a full suite of ITIL services, working with service delivery managers in Applications and Infrastructure in a more transparent and joined up way Manage Service providers in the delivery of services Delivering continual service improvements One of the key integrated processes in IT&S I&IS E2E Service Managemen… – Permanent – Full-time

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