Head of Customer Experience – CEJB 16 080

Business Service Sector - Malaysia - Head of Customer Experience - CEJB 16 080 [Description] - Develop NPS roadmap and targets - Develop methodology to measure NPS (top down and bottom up) - Drive regular measurements, track and report NPS metrics across the organization - Identify and prioritize key areas for improvement; recommend initiatives to channel, product and operations heads customer advocacy through enhanced experience - Manage NPS system process to ensure frontline continuously improves (outer loop) and HQ supports frontline with strucrtural improvement (outer loop) Job Requirements: - Degree holder - 7 or more years experience in customer relations, process improvement / data analytics and strategy as typically obtained via a BS/BA education or higher plus several years progressive experience proven on the job advancement is required. Prior proven ownership and accountability of KPI's required - Specialized knowledge: Expereince and davvy with various digital and technology trends and tools.


Manufacturing Manager

Malaysia - Manufacturing Manager to be based with a building materials MNC based in Klang Valley. Your new company You will be part of a strong building materials MNC who services many large scale clients. Your new role You will be in charge of all manufacturing related matters; including the inventory management as well as warehousing.


Infra provisioning specialist

Kuala Lumpur - , RM 0 1 views Company: Terrabit Consulting Pte Ltd Experience: 5 to 8 location: Kuala Lumpur Ref: 19114321 Summary: Looking for Infra provisioning specialist for one of our client in Malaysia... - Permanent - Full-time


Direct Marketing Campaign & Distribution Support

Manulife - Kuala Lumpur - Responsibilitites: Campaign Management 1) Manage DM campaigns with bank partner to monitor KPI 2) Manage call centers 3) Manage handling of data with database sponsors DM Operations 1) Review and check campaign payments 2) Handle day to day DMTM enquiries 3) Complaint or Cancellation Request Implementation of Projects 1) Prepared Project Implementation Planner- for campaigns 2) Project kick start meeting internally to discuss the approach, process & launch date Process Flow 1) Preparation & review all DMTM related workflows with Call Centers & internal teams. 2) Work with Product & Project Implementation Team to finalize the process New Campaign Set Up 1) Obtained sales file format from Product & Project Implementation Team 2) Planned the UAT schedule with Product & Project Implementation Team & Underwriter Sales File Management 1) Checked with Call Centre on the sales file error (system issue) 2) Worked with Call Centre to rectify the issue on t... - Permanent - Full-time


IS Change Analyst

Scope International (M) Sdn Bhd - Petaling Jaya, Selangor - Responsible in raising & scheduling changes, resolving conflicts, attending Change Advisory Board (CAB) You would be responsible for: To raise change based on Integration Services internal process and Global Change Management process Change Risk and implementation details should be correctly defined in the change ticket. Approval Lead Time should be monitored upon change submission. Ensure Testing Signoffs are available for all changes Respective interface application team should be aware and approve the change


Technical Specialist and Trainer Position based in Malaysia Salary up to 20k

Malaysia - Technical Specialist and Trainer Position based in Malaysia Salary up to 20k Your new company UK based organisation operating globally. One of the world's leading competence providers in the mobile telecoms sector providing in-depth technical courses, technical mentorship programs, seminars and projects to customers globally. Your new role You will be reporting directly to the Technical Director and your primary responsibility will be delivering training / projects in GSM / UMTS / LTE globally


Customer Service (Coordinator/ Executive)

Kuala Lumpur - Good command of both written and spoken Bahasa Malaysia and English. Ability to speak/write Mandarin is an added advantage. We offer attractive remuneration package and good career prospects to the right candidate


Senior Sales and Marketing Executive

Malaysia - One of the largest commodities are on the lookout for a senior sales & marketing executive! Your new company The company is one of the largest commodity groups in the world, and they specialize in a variety of products within the agricultural industry. They are on the lookout for a senior sales & marketing executive to join their ever expanding company. Your new role As a senior sales & marketing executive, you will be a member of the commercial team and you will be responsible for managing the customer sales in the territory that has been assigned


Exciting group brand manager role for a very popular personal care brand

Malaysia - The company is one of the largest personal care companies in Malaysia, and they are looking out for a Group Brand Manager to look over one of their personal care divisions Your new role As part of your new role, you will effectively manage the assigned category by leading and executing brand development strategies to help achieve company total growth objectives. You will also be responsible for leading consumer insight mining and assist the company in providing a competitive insight to turn it into an actionable marketing plan. You will be in charge of developing consumer marketing launch plans for new product innovations and also product re-launches.


Service Desk Executive position in Puchong

Puchong, Selangor - This European based company operates Infrastructure Operations Center and Group Service Desks across Europe, South Africa and Asia. The organisation is involved in advising organisations on IT strategy, technology implementation and performance optimisation. They also manage their customers’ infrastructures Your new role You'll be the single point of contact for your customers in facilitating the restoration of normal operational service with minimal business impact.


Senior Human Resource Manager

Malaysia - This company is a global organisation that provides reliable and competitive products, services and solutions to oil and gas players all over the world. The headquarter is located in Malaysia and they are currently looking for a proactive senior manager of HR to lead their HR operations in both plant Your new role You would be overseeing all HR activities. The main function of this role is to lead and maintain HR functions, HR practices and processes as well as providing support to business unit leaders.


Senior Executive Business Development

Selangor - The Senior Business Development Executive will lead & oversee the development & growth of profitable new business, develop & maintain effective key customer relationships as well as ensure business growth through directing & managing business development activities. Responsibilities: Acquire new customers from an assigned set of named prospects Develop and continuously strengthen network of business relationships Lead and participate in the presale process for clients, contribute to the development of proposal pricing strategies, organize & lead solution implementation team Requirements: Degree or higher in any discipline Minimum 4 years working experience in similar capacity Excellent communication skills in English & Malay , Cantonese / Mandarin (added advantage) Possess own transport Work-Life Practices Flexi-hours Staggered Hours Paternity Leave Study/Exam Leave Company Details... - Permanent - Full-time


Head of Human Resource with Industrial Relations experienced

Malaysia - Global organisation with offices around 220 countries with a workforce of closed to 300,000 employee. Your new role To provide a broad range of Human Resources Strategic and tactical interventions, which support the country in achieving its business goals, and conform to Regional guidelines. Create and maintain Human Resources awareness through the management team, assisting them to develop positive a positive leadership style and skills which supports employee motivation and Company culture.


General Clerk

Ultimate Saws & Tools Sdn Bhd - Johor Bahru, Johor - We are machine tools company. We invite suitable candidates to join us as -computer knowledges preferable. -Handsome remunerations for the right candidate


Telemarketer

Pulau Pinang - Johor - Obtain and evaluate all relevant information to handle inquiries and complaints. Recommends product to potential customers. Requirement Candidate must possess at least a Primary/Secondary School/SPM/”O” Level, Higher Secondary/STPM/”A” Level/Pre-U, any field


Quality Manager

Johor - For an important EMS based in Johor, we are looking for a Quality Manager. This position reports to the Plant Manager. Our client, an American company specialized in Electronic is looking for a Quality Manager to be based in Johor.


Customer Analytics Consultant based in Kuala Lumpur, salary up to RM 9,000

Kuala Lumpur - This company is a top marketing agency, with a strong global presence. Located in the heart of Kuala Lumpur, they are currently looking for a proactive Customer Analytics Consultant that could help them reach their organisation goal Your new role As a Customer Analytics Consultant, you will be responsible for project management as well as client management where you would also be providing consultation. You would need to drive and improve overall customer advocacy with all stakeholders and manage loyalty systems, as well as new loyalty programs.


Customer Service Representative – Outbound

1Millennium International Sdn Bhd - Bandar Sunway, Selangor - Basic salary: RM 2500 - 3000 Location: Bandar Sunway Requirements: SPM / Diploma / Degree holder in any diciplines with experience in customer service / call centre Excellent communications in English and Bahasa Fast learner Able to work on shift hour Able to start immediately Excellent in time management and able to multi task. Interested candidates may forward your resume(s) to shareen@mymillenniumjobs.com or kindly call Ms. Shareen at 03-2282 8400 / 017-7030206 for more info


Head, Telesales

Malaysia - Function of the role is to strategically lead the Telesales teams – develop, implement and control plans towards financial success of the function and achieve excellent sales performance whilst managing operational costs within budget. Your new company This local bank is one of the largest banking groups in Malaysia with a strong workforce. It offers good compensation and benefits to employees as well


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