MYS CTSM PG Cash and Trade Processing Analyst Transaction Services Professional TSP English Mandarin Competency

Job Listing No: 9740000

MYS CTSM PG Cash and Trade Processing Analyst Transaction Services Professional TSP English Mandarin Competency

Citigroup – George Town, Pulau Pinang – Primary Location: Malaysia,Pulau Pinang,George Town Education: Bachelor’s Degree Job Function: Operations Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 18057055 Description Act as the single point-of-contact for all key clients and facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc. Play a key role in timely resolution of queries and optimal service delivery within desired timelines Act as a focal point for all service-level initiatives Pro-actively engage Sales and Product teams and provide business leads on key parameters like: Volume, Product, Revenue trends, etc. from Key Customers Actively attempt to cross-sell Trade product offerings to Customers and track their success rates Establish healthy business relations with Customers for securing repeat business and long term Customer loyalty Work closely with the Operations Team… – Permanent – Full-time

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