MYS CTSM KL Fraud Operations Support Manager

Job Listing No: 9740000

MYS CTSM KL Fraud Operations Support Manager

Citigroup Transaction Services (M) Sdn Bhd – Kuala Lumpur – MYS CTSM KL Fraud Operations Support Manager Job Descriptions: Manage the Fraud Investigation team and their overall effectiveness by supporting them in the use of their day-to-day applications Align team objectives, goals and tasks to compliment the department and corporate strategies and responsibilities Meet with the team to set the team’s objectives, goals and development plans Provide coaching, mentoring and feedback to team members in alignment with Citi program Qualifications Excellent verbal and written communication skills Excellent analytical skills with an ability to detect unusual patterns from large data Fluent in local language for specific countries (Hong Kong – Cantonese, Singapore – Mandarin, Philippines -Tagalog) Highly alert, sensitive, logical and ability to exercise good common sense Disciplined, vigilant and able to work under pressure Flexible and willing to perform shifts to support 24X7 operations (Card and Banking onl… – Permanent – Full-time

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