MYS CTSM KL Customer Service Intermediate Analyst

Job Listing No: 9740000

MYS CTSM KL Customer Service Intermediate Analyst

Citigroup – Kuala Lumpur – Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur Education: Bachelor’s Degree Job Function: Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 18046793 Description Produce high quality and timely deliverables as stipulated in the service level agreement on securities custody processing related functions (e.g. Income and Corporate Actions payment, Account Opening process, Security Coding maintenance, Settlement, Customer Service, Cash operations, etc.) Provide prompt advice to regional branches to ensure smooth operations and service delivery Reconciliation of payment confirmation from sub-centers with system records Work proactively with the respective operations team to investigate and resolve exceptions or clients’ queries Adhere to corporate policies and participate in self assessment, quality reviews and audit Ensure smooth day-to-day operations service delivery, and provide guidance and support to jun… – Permanent – Full-time

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