Mandarin Speaking Branch Banking Executive

Job Listing No: 9740000

Mandarin Speaking Branch Banking Executive

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ManpowerGroup Solutions Sdn Bhd

MANDARIN SPEAKING BRANCH BANKING EXECUTIVE (2 PAX)

Condition:

Industry: Banking / Finance

Monthly Salary:

Junior Branch Executive: RM2,500 – RM3,500

Senior Branch Executive: RM3,500 – RM5,000

Allowances:

2 months contractual bonus // Subject to be discussed during interview.

Probation Period: Will be revealed during interview.

Working Hour: According to particular bank branch operations hours.

Holidays: Will be revealed during interview.

Job Location: Kuala Lumpur

Type of Employment:  Full Time.

Requirement: If you don’t have the specification in BOLD your application will be automatically REJECTED. Please update your resume accordingly and apply.

General

Age: 24 – 38 years old

Gender: Male // Female

Language: Chinese // English // Malay

Academic Background: Minimum Diploma in any field.

Working Experience:

Junior Branch Executive – Minimum 2 years experience as branch executive

Senior Branch Executive – Minimum 4 years experience as branch executive

Soft Skill / Attitude:

Highly developed sense of integrity and commitment to customer satisfaction.

Possess a strong work ethic and team player mentality.

Able to handle all level of customer and agent.

Has a pleasant, patient and friendly attitude.

Strong decision making and analytical abilities.

Strong detail orientation and communication/listening skills.

Willingness to work a flexible schedule and occasional overtime when needed.

*This position is opened for Malaysian ONLY

Responsibility:

To provides product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards

To attends & resolves product/service problems by clarifying the customer’s request/complaint, determining the case of the problem and explaining the best solutions to resolve the problem.  This could include any follow up task to ensure resolution.

To collaborates with team members and other support staff to ensure consistency in service delivery

To assist the branch head in branch operational matters where applicable.

To project Involvement (ad-hoc / routine) – to drive, participate and contribute within pre-determined time line, where assigned.

To perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.

To participate and contribute in training so as to ensure continuous enhancement of skills and knowledge.

To impart knowledge amongst team members by way of sharing, training and coaching.

To pro-actively promote/encourage self-service facility available in the branch/service center/Company services when opportunity arises

About Company:

For over 90 years our clients has helped generations of families all over Asia to plan, protect and prepare for life. Their experience has allowed them to help millions of people achieve their dreams, and to be there for them in harder times. They know that real life never stops changing, and that people need a partner who understands and supports them through life’s challenges and opportunities. They are committed to genuinely engaging with their customers, and to providing the right solutions for them and their families in a constantly changing world.

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