Lead Spec, Ent Tech Support (MYSG)

Job Listing No: 9740000

Lead Spec, Ent Tech Support (MYSG)

Dell – Bayan Lepas, Pulau Pinang – Why Work at Dell? Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility. DESCRIPTION: – Daily: Provide timely response to customer issues, using all Dell resources to quickly and accurately diagnose,troubleshoot, and repair customer’s servers or escalate to the appropriate team. – Daily/Weekly: Actively support the customer in problem resolution by Answering customer communications in a timely fashion – Identify and resolve issues affecting customers’ Servers, Storage , EMC , EQuallogic, Compellent, KACE. – Track the details of changes made and solutions provided to resolve customer issues in the specified tracking tool. – As Required: Maintain/enhance skill levels according to future technology trends. – Daily/Weekly: Maintain customer database to ensure customer information is up to date and accurate: – Customer contact Hardware/Software … – Permanent – Full-time

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