Internship Technical Support
Petaling Jaya, Selangor, Malaysia
GLOCO MALAYSIA SDN BHD
Technical Support Position Only
• Provide 1st line support to all users via any interaction tools available promptly from customer/user.
• Assist in technical services on hardware and software.
• Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner
• Provide support remotely and physically on site.
• Answer calls promptly. Log incidents/calls onto the Helpdesk systems, assess priority, diagnose, troubleshoot and analyze and provide immediate solution within his/her capacity.
• Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required.
• Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client Service Level.
• Complete daily service tasks according to job schedule and time schedule.
• Candidate must possess or currently pursuing a Diploma/Bachelor’s Degree in Computer Science/Information Technology or equivalent.