GS Consultant or Senior Consultant
Software AG – Kuala Lumpur – Position Purpose The Senior Consultant is responsible for delivering quality software support to Software AG engineers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Senior Consultant routinely acts independently while researching and developing solutions to customer issues. He assists others in problem solving with his specialty knowledge. The Senior Consultant completes assigned duties with little direction from management. Essential Job Functions Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors. Exercise judgment within generally defined procedures to determine techniques for obtaining solutions. End result should be high level of customer satisfaction. Independently define and d… – Permanent – Full-timeApply for this job.