Global Service Desk Analyst (Korean Speaker)

Job Listing No: 9740000

Global Service Desk Analyst (Korean Speaker)

Malaysia – Global Service Desk Analyst (Korean Speaker) [Description] Job Description As single point of contact to provide level 1 support to end users via telephone calls, email and incident tickets. Register customers’ information and actions efficiently, completely and accurately. Resolve as many received incidents and/or IT service requests as possible within the limitations of his/her access rights and time constraints. Contribute in the planning, design, development and effectuation of improvements with focus on simplification and optimization of processes. Escalate incidents which lie beyond Analyst’s skills and capabilities to respective team. Monitor the progress from registering to closure and keep customers concerned informed within SLA time commitments. Provide consultancy to end users on existing IT processes and procedures and designated support area by answering ‘how to’ questions, advising of appropriate steps to be done to resolve a problem or corrective actions. Perfor… – Permanent – Full-time

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