Customer Support

Job Listing No: 9740000

Customer Support

Kuala Lumpur – Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Replying email for all customer inquiries Determine customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Establish sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Meet personal/team qualitative and quantitative targets. Requirements: Previous experience in a customer support role. E-commerce will be avantage Good phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. Perks & Benefits: Nearby public transport Company trips Medical insurance Personal leave Fitness membership… – Permanent – Full-time

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