Customer Service Professional – Komtar Penang

Job Listing No: 9740000

Customer Service Professional – Komtar Penang

1Millennium International Sdn Bhd – Pulau Pinang – Industry: Telecommunication Location: Komtar, Penang Working Days: 5 days/week Working Hours: Shift Rotation Job Summary: To attend to subscriber’s applications, enquiries and complaints To formulate response and resolutions in a timely manner To provide excellent customer service beyond customer expectation Responsibilities: Answering and responding to inbound calls on TM product promotion and packages, inquiries, billing and etc according to specified practice and procedure Educating and perform cross sales for TM product and promotions Ensure comprehensive information is captured on internal system so that a colleague can understand what occurred and been agreed on the call To provide accurate information/solution/service with excellent telephone courtesy Perform, participate and contribute to quality initiatives i.e ISO9001 & TMBEA Requirement: Candidates must possess minimum SPM/Diploma/Degree in any discipline Staying in Penang island or nearby area in Seberang … – Permanent – Full-time

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