Customer Service Executive – Vietnamese Speaker (Transportation Industry – Johor )

Job Listing No: 9740000

Customer Service Executive – Vietnamese Speaker (Transportation Industry – Johor )

Aegis BPO Malaysia Sdn Bhd – Johor – Job Responsibility Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction Comply to Key Performance Indicators To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders. Work closely with team members and leaders at all times to achieve quality results & productivity To respond positively and openly to feedbacks from team leaders & colleagues, and put into practice with a determination to improve. To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure Assume the responsibility of buddy and mentor as and when required. Job Requirements Candidate must possess at least a Degree level qualification. Candidate with Degree level qualification i… – Permanent – Full-time

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