Customer Ops Specialist-Deal Management

Job Listing No: 9740000

Customer Ops Specialist-Deal Management

Shell – Selangor – Job Description Contract Management: Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Shell standards & guidelines. Execute contract legal and fiscal requirements, working with local legal focal Follow-up directly with customers on missing contract documentation Ensure contracts are signed and stored in line with local country requirements Review contract performance as part of SCM process Own contract documentation archiving and termination of customer contracts Support preparing for tender bids Pricing: Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes Trouble Shooting: Provide collaborative support for Sales Team to uncover root cause of issues and implem… – Permanent – Full-time

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