Customer Happiness Executive

Job Listing No: 9740000

Customer Happiness Executive

Fave – Kuala Lumpur – Want to join Southeast Asia’s fastest growing start-ups? Our mission is to help local businesses across SEA grow and adopt technology in digital payments, e-commerce and mobile, with the aim of leading O2O local commerce in the region. We are now hiring a Customer Happiness Executive to join our dynamic Customer Happiness team based in KL! We’ll need you to: Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy! Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There’s always something new being developed so this is an ongoing challenge Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone’s experience Communicate clearly and efficiently to our customers and team members via chat… – Permanent – Full-time

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