Contact Center Advisor

Job Listing No: 9740000

Contact Center Advisor

Cyberjaya, Selangor – Job Responsibility Handles customer enquiries and complaints regarding all activities in the business process such as system, rewards and benefits; Reports problems, potential crisis and complaint to different layers of Team for service improvement. Makes email/outbound to customers for follow-up cases; Executes empowerment guidelines; Provides advice to Customer Service Representatives (CSR) on handling customer enquiries Handles broker enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims; Reports problems, potential crisis and complaint to supervisor for service improvement. Executes empowerment guidelines; Provides advice to Customer Service Representatives (CSR) on handling broker enquiries Documents call activities in system Documents follow up items in log sheet or send email to HK Business Partners Works closely with HK Business Partners to resolve the complaints and uncertain… – Permanent – Full-time

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