Citibank Berhad KL – Citiphone Officer

Job Listing No: 9740000

Citibank Berhad KL – Citiphone Officer

Citibank Berhad – Kuala Lumpur – Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur Education: High School Diploma/GED Job Function: Operations Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 17000429 Description To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and to prospects by generating interests and generates leads To identify cross sales opportunities with existing customers with an objective of deepening customer relationships Responsible for building the business and deepening customer relationships through execution of effective telephone banking process Accountable for meeting individual Standard of Performance (SOP) and Department goals and standards To provide customer’s feedback to CitiPhone Service Manager/Service Supervisor to assist in decision making and enhancing the bank’s image To comply with Citibank’s policie… – Permanent – Full-time

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