Application Support Analyst
Shah Alam, Selangor, Malaysia
Auric Marketing Sdn Bhd
Primary responsibility for supporting the business process workflow for use with JDE ERP system. This involves supporting Accounting / Finance, Customer Service, Sales, and Distribution functions including EDI transactions with trading partners.
Assist in the system implementation and enhancements of JD Edwards (JDE) EnterpriseOne applications.
Analyze user requirements, prepare requirements document, current state and future state processes and identify gaps
Experience with understanding business requirements and collaborating in finding technical solutions.
Manage periodic reviews of current systems and implement continual improvement where appropriate.
Prepare technical and operational procedures and documentation for the applications including business process flows and user guide, etc.
Design processes to meet requirements, prepare test plans, conduct testing validation, and support user acceptance testing (UAT)
Communicate application and project status to users / stakeholders in a timely manner
Ensure delivered IT solutions meet or exceed customer’s expectations
Lead troubleshooting and root cause analysis of ERP application issues
Develop analytical reports and ad-hoc reporting
Assist with documenting ERP applications, data integration, and support procedures
Ability to apply analysis and creative thinking when solving problems
Experience with identifying and implementing process improvements
Experience with JDE reporting tools, creating ad-hoc reports, and writing SQL queries
Familiar with Software Lifecycle Management (SDLC), Change Management, and agile methodology
Perform other duties as when assigned to support enterprise applications
Qualifications / Experience
Bachelor’s Degree in Information Systems or a related field
At least 3 – 4 years of working experience in the related field
Experience supporting JD Edwards EnterpriseOne Financials, Supply Chain and Distribution, Order Management or Inventory applications.
Good problem-solving skills
Ability to troubleshoot and support day to day end user and system issues
Must be able to prioritize and handle multiple tasks/projects at one time
Proactive and good interpersonal skills
Proficiency with Microsoft Excel and Word
Excellent customer service skills
Excellent listening and communication skills
Ability to interact with personnel at all levels of the company to obtain, analyze, and discuss business processes and solutions
Ability to communicate ideas in both technical and user-friendly language
Basic understanding of data structures, business views, system configurations, integration points, and application tools
Please submit a comprehensive resume by giving full details of your qualification and experience, current and expected salaries, copies of relevant certificate and recent passport size photograph (n.r) to:-
HUMAN RESOURCE DEPARTMENT
Lot 35, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
Batu 3. 40000 Shah Alam
Selangor Darul Ehsan
Office Tel No: 0351636363; Fax No.: 03-51636388