Application Support Analyst

Job Listing No: 9740000

Application Support Analyst

Shah Alam, Selangor, Malaysia
Auric Marketing Sdn Bhd

 Primary responsibility for supporting the business process workflow for use with JDE ERP system. This involves supporting Accounting / Finance, Customer Service, Sales, and Distribution functions including EDI transactions with trading partners.

 Assist in the system implementation and enhancements of JD Edwards (JDE) EnterpriseOne applications.

 Analyze user requirements, prepare requirements document, current state and future state processes and identify gaps

 Experience with understanding business requirements and collaborating in finding technical solutions.

 Manage periodic reviews of current systems and implement continual improvement where appropriate.

 Prepare technical and operational procedures and documentation for the applications including business process flows and user guide, etc.

 Design processes to meet requirements, prepare test plans, conduct testing validation, and support user acceptance testing (UAT)

 Communicate application and project status to users / stakeholders in a timely manner

 Ensure delivered IT solutions meet or exceed customer’s expectations

 Lead troubleshooting and root cause analysis of ERP application issues

 Develop analytical reports and ad-hoc reporting

 Assist with documenting ERP applications, data integration, and support procedures

 Ability to apply analysis and creative thinking when solving problems

 Experience with identifying and implementing process improvements

 Experience with JDE reporting tools, creating ad-hoc reports, and writing SQL queries

 Familiar with Software Lifecycle Management (SDLC), Change Management, and agile methodology

 Perform other duties as when assigned to support enterprise applications

Qualifications / Experience

 Bachelor’s Degree in Information Systems or a related field

 At least 3 – 4 years of working experience in the related field

 Experience supporting JD Edwards EnterpriseOne Financials, Supply Chain and Distribution, Order Management or Inventory applications.
Skills

 Good problem-solving skills

 Ability to troubleshoot and support day to day end user and system issues

 Must be able to prioritize and handle multiple tasks/projects at one time

 Proactive and good interpersonal skills

 Proficiency with Microsoft Excel and Word

 Excellent customer service skills

 Excellent listening and communication skills

 Ability to interact with personnel at all levels of the company to obtain, analyze, and discuss business processes and solutions

 Ability to communicate ideas in both technical and user-friendly language

 Basic understanding of data structures, business views, system configurations, integration points, and application tools

Please submit  a comprehensive resume by giving full details of your qualification and experience, current and expected salaries, copies of relevant certificate and recent passport size photograph (n.r) to:-

HUMAN RESOURCE DEPARTMENT
Lot 35, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
Batu 3.  40000  Shah Alam
Selangor Darul Ehsan
Office Tel No: 0351636363; Fax No.: 03-51636388

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